FAQs

Frequently Asked Questions

We care, we take a personalized approach to each customer, and our management team is never more than a phone call or email away.

What are the typical qualifications and experience levels of your virtual assistants?

B.E. CIVIL Engineering, B.E. Electrical Engineering, Architects having minimum 3 yrs of experience.
Do your virtual assistants specialize in specific skills or industries?

Experience in AutoCAD, Revit, Sketchup, PVSOL, PVSYST Software. They also have experience in Renewable Industry, MEP Jobs industries, etc.
Are your virtual assistants proficient in multiple languages? If so, which languages?

English, German, Hindi
What does the training and onboarding process for your virtual assistants involve?

Screening of Candidates by giving them tasks to complete in our office followed by interviews and selection. Weekly trainings to Employees to enhance their skills on softwares. Personal training for selected people who find difficulties in completing the tasks.
How can your virtual assistant services be customized to meet my specific business needs?

We understand your requirements & look if our peoples skills match them. If not we hire a new candidate for same having similar experience. We ask for a task from you & submit the results to you for approval. Post which we discuss further.
What tools and methods do your virtual assistants use for communication and collaboration?

Emails, Microsoft Teams, Google Meet, Telephone calls for discussion & collaboration.
How do you handle time zone differences and what are the typical working hours for your virtual assistants?

We have 8 hrs working over here, we can adjust the timing according to your Country zone.
What measures do you take to ensure data security and confidentiality?

We sign NDA & Agreements with our Employees. All our Servers are secured, every single document is sent through official channel only.
How do you monitor the performance of your virtual assistants and maintain quality control?

To monitor the performance of our workers and maintain quality, we implement a comprehensive approach. This includes regular performance reviews, adherence to key performance indicators (KPIs), ongoing training programs, and utilizing advanced monitoring tools to ensure efficiency and accuracy in the tasks assigned. Our commitment to continuous improvement allows us to address any issues promptly, ensuring the highest standards of quality in our outsourcing services.
What are your pricing structures and contract terms for virtual assistant services?

Coming soon.
How flexible are your services in terms of scaling up or down as per my business requirements?

Totally Flexible.
Are your virtual assistants equipped to handle special requests or tasks that are outside of their usual scope of work?

Yes.
What is your process for resolving issues or providing support if challenges arise with a virtual assistant?

The Immediate manager then steps in & helps clients to resolve the issues & assures it doesn’t happen again.
What is your policy regarding cancellation or changes to the virtual assistant services?

One month notice.